Thank you for the follow up on my recent Teddy mug purchase. It was my first time ordering from you as I participated in the free shipping offer. I enjoy the Teddy humor and altruism with designated designs.
I have to say my anticipation and expectations were not met. I ordered the “We can do it” mug. I love the design, and the saying is my new motto during the Covid 19 situation.
The packaging was very protective, a little odd but no damage, so it did the job. There was not a logo on the outside of the shipping package. The mug was made in China, no surprise and no problem, the logo was not level of the side of the mug and the colors muted. The uneven logo was not much off but enough to measure to be sure. The mug came in the original corrugated box from the manufacturer, I would have thought maybe a Teddy printed box with a mosaic of classic designs to help with additional marketing.
Overall, disappointed with the mug considering the cost, but I did save on shipping. I understand the design is not current and maybe they had to run it alone or it was a mug left from the original run. This being my first order and I have nothing to compare, I will hesitate ordering anything but the current offers in the future.
Your online marketing is fantastic, the humor is entertaining, the follow through on at least one product is short of middle of the road. If you are not familiar with RoadID, their products are great, and every packaging detail is beyond expectation as well as customer service. An example of the total package.
Thank you again for your humor and your inquiry, if you have any additional questions, I am open to discussion.