Please allow 3-5 business days for your order to be processed and shipped. Please note that embroidery or personalized items may take additional time as they are made to order.
Teddy's Return & Exchange Paw-licies
- Unwashed Teddy products can be returned or exchanged within 30 days of your delivery date.
- *Pick of the Litter, Custom and Clearance items are eligible only for exchanges or store credit
- Please have your Order ID # (see your confirmation email or packing slip) on hand when contacting us.
- Please allow up to 3 weeks for your return to be received and processed. We begin processing once we receive your item.
- If the postal service shows your package was delivered to your shipping address but you cannot locate it, contact your local carrier/post office or USPS/UPS. Once we ship and the shipping carrier confirms delivery, it's truly out of our hands. We are happy to provide you with any information you might need to file your claim with the carrier that confirmed delivery of your order
- If your package cannot be delivered or is refused upon delivery, you will be charged the return shipping fee as well as a 10% re-stocking fee.
- For a small fee we can send your package via Certified Mail (required signature upon delivery). To arrange this, contact firstname.lastname@example.org
- We can only accept items purchased direct from teddythedog.com since independent retail stores have their own return policies and records of purchases.
- Once we process your return, if you requested a refund, you will receive an email with the refunded amount. The refund takes 3-11 business days to go back into your account, depending on your banking institution.
- If you received a Teddy item as a gift and have the email address or name of the person who purchased your gift, we can do some detective work and we'll get things sorted out. The gift giver will never know :)
- Have a hiccup? Don't get your tail in a twist. We can edit your order up to 12 hours after you place it. Just have your people contact my people at email@example.com or 844-344-3647 x 1.
How do I set up a return or exchange?
- Please have your Order # handy when contacting firstname.lastname@example.org
- Once your return is approved, please write your order number on a piece of paper and include it in your package with the item(s) you are sending back to us
- If you are requesting an exchange, please include the size or product you're exchanging for.
- If you're requesting a refund, please write "return for refund" on the paper.
- While you cover shipping back to us, we cover shipping fees for anything we're sending back to you
- We recommend you mail packages via a traceable carrier such as USPS, UPS, or FedEx
- Teddy the Dog is not responsible for packages sent via a non-traceable carrier that we do not receive
- We cannot accept C.O.D returns
Monday - Friday