Site Help

Need a Human?

Sometimes my lack of opposable thumbs means I need a “two-legger” to take over. Email/call my Doghouse peeps:

Customer Service
(844)-344-3647 x 1
50 Brook Road
Needham, MA 02494

Genevieve will help you out. She's awesome. For a human, that is.

Want Me in Your Store?

Well, who wouldn’t, amiright? It’s so easy to get your Teddy Wholesale account going that even a cat could do it. Just email/call our team directly at

Returns | Exchanges

I proudly give all my products a hefty sniff test. However, if you’re not 100% satisfied, I'll work with you! Check out my Returns / Exchanges FAQs, first.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?

My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?